Shipping policy

Processing Period 

Orders placed before 5PM will be processed for dispatch the following working day and sent for dispatch within 24 hours. If you place your order after 5PM, your order may not be processed the following working day and can take up to 48 hours to be processed. 

Following the processing period, your order will then be dispatched via the service selected at checkout and will be delivered within the corresponding timeframe (also displayed at checkout). Orders placed on Saturday, Sunday, Bank Holidays, Eid, Christmas Day, New Year’s Eve, New Year’s Day and other public holidays are processed the next available working day. 

Out of Stock Products 

From time to time, some products might be out of stock. In the event that a product you’ve ordered is out of stock (and has not been updated on this website), we will contact you via the email provided at checkout to update you/request a replacement product. If no replacement is desired, a refund for the out-of-stock product(s) will be processed. If we do not receive a response to our replacement request email within 2 days, the closest alternative to the out-of-stock product(s) will be sent.